24/7 Customer Support in Shared Hosting
Our Linux shared packages include 24/7/365 pre-sales, customer and technical support, so no matter if you are inquiring about our website hosting services well before you make an order or you're an existing customer and you have any question or a problem, you will be able to contact us anytime, including holidays and weekends. We have many channels to get in touch with us - a couple of telephone lines around the globe for your convenience plus live chat support for billing, pre-sales and basic questions; email messages and support tickets for more complex matters or any troubles which require additional time to research and take care of. Unlike many other website hosting providers, our trouble tickets have a guaranteed maximum response time of only one hour, therefore whatever your problem is, it'll be resolved timely and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
Regardless of the semi-dedicated server that you select, you'll be able to reap the benefits of our 24/7 tech support services even on official holidays. Your websites will be available constantly and so will we. With various connection options, you'll be able to pick the best approach to contact us and find out about our solutions if you do not have an account yet, or request support if you're already our customer. You're able to call us, have a chat with a live agent, send an email message or open a ticket from the Help section of the Hepsia website hosting Control Panel. The last two options come with 1-hour reply time guarantee, even though it hardly ever takes more than 20 minutes to get assistance no matter the nature of the trouble. Using our customer and tech support services, we are there for you every time you need us, not a couple of days afterwards.
24/7 Customer Support in Dedicated Servers Hosting
When you purchase a dedicated server through us, you are able to contact us at any time using different channels and the max time that you'll have to wait for an answer is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it's a holiday or a weekend and we will help you with anything relevant to the applications which are pre-installed on your server. To get in touch with us about a technical issue, you will be able to open a support ticket through the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of general questions or you'd like to learn more about our web hosting services before you order, you can also take advantage of our live chat or you could call one of the local phone numbers that we have in several countries around the world. When you're looking for assistance with third-party software that you can't deploy or run efficiently, you're able to add the Managed Services upgrade to your package and our system administrators will assist you.