In the event that you have ever had a shared hosting account before or you have dealt with any other kind of online service, you're probably well aware from your own experience that for a lot of things it's better to talk to a live person on the telephone instead of exchange support tickets or e-mail messages. If you want to find out more about a service before you decide to buy it or when something small-scale needs to be done, for example, it will be far easier and quicker to get it done live. If you're given the option to get hold of representatives over the phone, it's very likely that you are working with a real web hosting provider, not just a reseller. The type of support that you will get over the telephone may differ between different providers - from standard matters to dedicated technical support. Generally the majority of suppliers will offer you pre-sales assistance and first level phone support, while more complex technical issues are handled via email and / or tickets.

Phone Support in Shared Hosting

We know that being able to talk with a live consultant is very important, for that reason we have three support lines around the globe (Australia, USA and UK) and you'll be able to get in touch with us over the phone for 14 hours every day. If you consider getting one of our Linux shared packages, for example, you are able to call us and learn more about our solutions before you order in order to be sure that we match all of the system requirements for your websites. Following the order, you will be able to get in touch with us about all the sales or billing issues you may experience, or receive any general or basic tech information that you need. We've tried to find the optimal balance between phone and ticket support, so for solely technical issues you'll have to use the ticketing system, that will help you monitor the communication along with any new developments in the resolution of the issue.

Phone Support in Semi-dedicated Hosting

We provide live telephone support 14 hrs per day as part of the support services for each and every semi-dedicated server package that we supply. Due to the fact that some issues are more complex and time-consuming, you will have to open a ticket if you come across such a problem, still for all of the billing, general or small-scale tech issues you can always call us and we'll help you instantly so as to save you the time you'll need to spend on creating a ticket. Even if you don't have an account yet, you can find out whether you can host your internet sites on our innovative cloud platform or you'll be able to receive any other general info about our semi-dedicated solutions. We have local numbers in the USA, the UK and Australia plus a worldwide number, so that you are able to call the one that is nearer to your region.