One-Hour Response Guarantee in Shared Hosting
Our guaranteed maximum reaction time for any helpdesk ticket that you open or any e-mail that you write is just 60 minutes, even in case you contact us on weekends and national holidays. Irrespective of the essence of your problem or inquiry, we will lend a helping hand immediately and will give you the required info to solve any problem with your sites. The actual reaction time usually does not exceed 15-20 minutes, which is why you can forget about waiting for hours on end to get an issue resolved or even worse – waiting around a whole day only to receive a response that more information is necessary whilst nothing’s sorted out. We’ll assist you in a well-timed fashion solely because we understand precisely how precious time can be in the dynamic digital space. The one-hour reply guarantee is valid for any billing or technical question that you may have with regard to our Linux shared packages.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our client support team reps will be at your service all the time and they’ll reply to any trouble ticket that you send via your web hosting Control Panel within 1 hour max. The ticket response time is guaranteed regardless of whether you have a generic query concerning your semi-dedicated server or you confront a certain problem and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time it is, we will be there to assist you, as we are available 24 hours a day to take care of any technical, billing or general issue. In case you get in touch with us about anything that is within our power, we will resolve it before we get back to you, which means that you won’t have to wait for hours or even days while the problem persists. If there is something that you need to do on your end, we will give you the necessary information – what possible solutions to try, what steps to take, etc.