A live chat is one of the ways of communication provided by some hosting suppliers as a part of their support services. Depending on the provider, the chat can be used for pre-sales, billing and/or tech assistance. This way of communication is faster than a support ticket and it will make it much more unlikely to misunderstand or misspell something in comparison to a phone call with a representative. Furthermore, when the issue that you experience requires some time to be examined and taken care of, you are able to do something else at the same time instead of just waiting, as you'd have to do if you call. You can also employ a live chat support service absolutely free provided that you have world wide web accessibility even when your hosting provider is located in a different country and they do not have a local phone number you can call.

Live Chat Support in Shared Hosting

Together with the telephone and ticket support, our company provides live chat support too. You are able to get in touch with us every single day, which includes holidays and weekends, and we will give you more information about the Linux shared packages that we supply if you are not a customer yet, or about general and billing questions in case you already have a user profile. Though for entirely tech matters you will have to open a ticket to our tech support, because such issues need extra time to be taken care of, you may still contact us on our live chat for some technical info. For example, we're able to assist you to set up an email address in your email client or troubleshoot numerous issues, saving you lots of time. Even when our telephone lines are already off for the day, you can speak with a live person.

Live Chat Support in Semi-dedicated Hosting

The live chat support service that we supply is available every single day, even on holidays and weekends. It is one of the best ways to find out more details about our Linux semi-dedicated packages in case you don't have an account yet or to get a problem resolved in case you're a client and our customer care agents will assist you promptly no matter what time of the day you join our chat. If you are unsure which plan is more suitable for your sites, if you need advice whether you should obtain a particular upgrade and how to obtain it or when you've got troubles setting up an e-mail account on your machine, you're able to contact us and we will supply you with the needed details right away. The live chat is accessible even after our phone lines are off for the day, which means that if you have an account with us, you can be certain that you will always receive prompt assistance with any kind of question or problem that comes up.