If you’ve ordered a hosting plan and you’ve got some questions with regards to a specific function/feature, or if you’ve encountered some obstacle and you require help, you should be able to get in touch with the respective help desk support team. All hosting providers use a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, because the most efficient way to tackle an issue most often is to send a ticket. This communication model renders the responses sent by both parties easy to track and allows the help desk staff representatives to escalate the problem in the event that, for example, a system administrator needs to intervene. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you’ll have to have no less than 2 different accounts to contact the help desk staff and to actually administer the hosting space. Incessantly switching from one account to another can sometimes be a drag, not to mention the fact that it takes quite a lot of time for most web hosting providers to respond to ticket requests.

Integrated Ticketing System in Shared Hosting

With a shared hosting from our company, you won’t ever need to log out of your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire Internet presence. You can quickly access any support ticket whilst you are browsing your files or updating different settings. The ticketing system is being closely monitored 24x7 by our support team members and the ticket response time is maximum 60 minutes, but it rarely takes more than 20 minutes to obtain assistance. In contrast to certain web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you like and ask for information with regards to any technical or billing issue. On top of that, you can read a variety of help articles, which will help you resolve the most commonly encountered complications yourself.

Integrated Ticketing System in Semi-dedicated Hosting

If you have opened a semi-dedicated server account with our company and you’d like to get in touch with our support team representatives, you will be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a totally different customer support platform as you’ll have to do with the majority of hosting providers out there. Our integrated trouble ticket system will permit you to post a new ticket without difficulties and to look through older tickets using a smart search filter. Plus, you’ll be able to read the relevant knowledgebase articles that our system will offer you based on the category that you pick for your new ticket. You can do all of the aforementioned procedures without signing out of your Hepsia Control Panel at any time, so in case you bump into any difficulty or have a question, you can get in touch with our technicians and fix the issue at hand in no more than 1 hour using one support platform.