1 hour ticket response
Lime Server’s team of technical support engineers is committed to supplying rapid answers to each of your inquiries. We will review your trouble ticket as soon as it is submitted and will reply with a solution to the problem within maximum sixty minutes after the helpdesk ticket submission. As a matter of fact, our average ticket response time is 20 minutes.
A First–Class Customer Service
Our client support staff representatives possess considerable experience in the Linux shared packages industry and are accomplished enough to offer a prompt answer to your problem. If, however, the matter at hand is not within the competency of a customer support engineer, the customer support ticket will be sent to a developer or system administrator for further assistance.
A User–Friendly Help Center Section
To help you get a quick hint on how you can use a given service, we have incorporated a very user–friendly Help Center section in our Web Site Control Panel. You can search through a huge selection of web hosting account administration articles and website management articles, have a glance at our F.A.Q. section or check our educational video tutorials.