Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • You can find nearly all the answers to your questions in the intuitive Help Center included in Lime Server’s Web Site Control Panel. It offers an exhaustive knowledge base with frequently asked questions and exhaustive instructional articles written by our skilled customer support team.

  • Top quality support service
  • Instructional Videos

  • For users who’d rather find out how to troubleshoot a regularly encountered issue by watching a how–to video, we’ve added a collection of video tutorials to our Web Site Control Panel. All the videos are short and simple to comprehend. They offer step–by–step presentations of various website administration techniques.

  • Intuitive help center
  • A 1–Hour Support Ticket Response Time Guarantee

  • We back up all semi–dedicated servers with a 24x7x365 client care service and a 60–minute ticket response guarantee. Our trained support engineers will be available to you around the clock to respond to your inquiries and to remedy any issue that you may stumble upon. Just send a technical support request from the Help section and we will respond to you within a minute.