Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Response Guarantee

  • Every help request you send to us will be responded to within maximum 60 min. If your ticket or e–mail calls for further assistance from a server admin, we will timely forward it and leave a comment to notify you that your matter is being examined. If you make use of our Optional Managed Services package, any of the server management services included there will be completed at a time that is convenient for you.

  • Top quality support service
  • A Top–Quality Help Desk Service

  • If you require any assistance working with the Web Site Control Panel or with any of the applications that we’ve pre–installed on the dedicated hosting server on your behalf, do not hesitate to contact the technical support staff at any time via the ticketing system. Additionally, if you need help managing your dedicated server, you can make use of our Optional Managed Services package, which includes OS updates every week, software installation and troubleshooting procedures, server monitoring and rebooting services, data backup hard disk drive storage space, etc.

  • Intuitive help center
  • An Intuitive Help Section

  • Our Web Site Control Panel has been pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a rather time and effort–saving integrated knowledgebase that will guide you step by step on all the operations that you can carry out. Most educational articles in addition video versions that demonstrate all the tasks that you can carry out in a very illustrative way. You can find the help articles and the video tutorials in the upper right corner of each Web Site Control Panel section.